Policies

       We travel and set up at sales shows frequently at which time our storefront is closed. Please call ahead before you come to verify we are open.

By Mail

Mail the completed order form to us with payment.

By Phone

Telephone Inquiries 330-637-0057

Shop hours are Tuesday, Wednesday and Friday 10 am - 5 pm, Thursday 10 am to 7 pm and Saturdays 10 am - 2 pm, Eastern time. On most days we are here before and after hours and will still answer calls. Since we travel to sales events frequently, please call ahead to verify we are open.

By Fax

Fax 330-637-0053

The fax line is dedicated, so fax the completed order form to us at any time. Please include your fax number, phone number or e-mail address so we can confirm receiving the order.
E-Mail tracy@lacemakerusa.com

Online

Website: www.lacemakerusa.com

New products and sale items will be featured on the website. You can now order directly from our secure online store.

Backorders - We will backorder items. Please indicate if this is acceptable on your order form. Credit, if less than $5.00, or refund will be issued for out of stock items with a questionable availability.
Outside the Continental US Prepayment or credit card only. Shipments are made via air mail, insured at the full value. Postage is at cost plus a $2.00 handling fee.

Personal Checks - with current address and telephone number payable to The Lacemaker

Money Orders - payable to The Lacemaker

Traveler's Checks - in US dollars

Visa, Mastercard or Discover ($15.00 minimum)
Invalid cards are charged a $30 retrieval fee and sent to a Collection Agency if not made good within 15 days. Returned checks are charged a $30 fee and are sent to a Collection Agency if not paid within 15 days. Returned checks are not resubmitted to the bank

Regular Shipping Fees, UPS
At current UPS rates plus $1.50 handling fee.
Orders over $250.00 in merchandise have free shipping by UPS ground service only. Customer may request 1st or 2nd day shipping at an additional cost.                                      

Regular Shipping Fees, USPS
Priority , <1# $5.50

Errors or Increases

Prices are subject to change without notification due to supplier increases and fluctuations in the exchange rate.

Typographic errors are subject to correction.

Delivery to Alaska or Hawaii is USPS Priority Mail plus insurance. If UPS is requested, it is billed at cost.

Special Deliveries - Call for shipment via UPS Next Day or Second Day and we will quote the cost with the order.

Please call, write or e-mail if you are not satisfied in any way with your order.

The following items are not accepted for exchange or return:

Books, leaflets, single patterns, cut fabric, lace or lace tape, videos, pillows, bags or sewn items, special order bobbins or commemoratives

We must be notified in advance of any item being returned. Items may be returned within 10 days of receipt. Pack the item securely in a box and return via UPS or USPS with return receipt only. This assures everyone that the package is received. Enclose a copy of the invoice and the reason for the return, and indicate if an exchange or refund is preferred. Shipping fees are not refundable. A $10.00 restocking fee is applied on each returned item.

Damages - If your order is delivered by UPS and received damaged, save all packaging materials and call UPS at 1-800-PICKUPS. They will inspect and pick up the damaged items and return them to us, and we will ship new merchandise.

Color cards can be accessed online (see: Color Cards) for an easy way to match just the right thread color.

Gift Certificates are available in any amount and may be prepaid by check or ordered and billed to a credit card.